Trying to find the right Arvest mortgage phone number can feel like a puzzle — you call one number and get sent somewhere else. Maybe you need to make a payment, ask about your loan balance, or deal with something more urgent like a missed payment. That frustration is real, and it happens because Arvest runs separate lines for each department. This guide puts every number, every address, and every contact option in one place so you never have to guess again.
Arvest Bank handles its home lending through Arvest Central Mortgage Company, serving borrowers primarily in Arkansas, Kansas, Missouri, and Oklahoma. By the time you finish reading, you will know exactly which number to dial for your specific situation, what hours to call, and how to reach a live person without sitting through a long automated menu.
The main Arvest mortgage phone number is (800) 366-2132, available through the automated line 24 hours a day, seven days a week, with live agents Monday through Friday 7:00 am to 7:00 pm CST and Saturday 8:00 am to 2:00 pm CST.
Arvest Mortgage Phone Numbers at a Glance — and Which One to Call
Not every call goes to the same number. As your mortgage servicer, Arvest Central Mortgage Company routes different requests to different teams. Calling the wrong line wastes time and gets you transferred. Here is a full breakdown so you go straight to the right place.
| Department | Phone Number | Hours (CST) |
|---|---|---|
| Mortgage Servicing (existing loans) | (800) 366-2132 | Mon–Fri 7am–7pm, Sat 8am–2pm |
| New Loans — AR, KS, MO, OK | (855) 997-6567 | Mon–Fri 8am–5pm |
| New Loans — All Other States | (855) 287-7852 | Mon–Fri 8am–5pm |
| Technical Support (online account) | (888) 721-6221 | Mon–Fri 7am–8pm, Sat 8am–5pm |
| Hardship / Loss Mitigation | (800) 366-2132 ext. 5609 | Mon–Fri business hours |
| Automated Line (24/7) | (800) 366-2132 | 24 hours, 7 days |
Mortgage Servicing — Existing Customers
If you already have a loan with Arvest, your main number is (800) 366-2132. This line handles payments, balances, escrow questions, payoff requests, and account updates. The automated line on this number runs 24 hours a day, seven days a week. Live agents are available Monday through Friday from 7:00 am to 7:00 pm CST and Saturday from 8:00 am to 2:00 pm CST.
New Loan and Refinance Questions by State
Arvest Bank serves Arkansas, Kansas, Missouri, and Oklahoma as its core states. If you are in one of those four states and want to apply for a new mortgage or refinance, call (855) 997-6567. If you live outside those states, use (855) 287-7852 instead. Both lines are open Monday through Friday from 8:00 am to 5:00 pm CST. Before you call, you can also check current Arvest mortgage rates to compare loan options ahead of your conversation.
Technical Support for mymortgage.arvest.com Login
Login problems, password resets, and online account access issues go to (888) 721-6221. This is not the servicing line — do not call (800) 366-2132 for tech issues or you may get bounced around. Tech support hours are Monday through Friday 7:00 am to 8:00 pm CST and Saturday 8:00 am to 5:00 pm CST.
Hardship, Late Payments, and Foreclosure Prevention
If you are struggling to make payments, call (800) 366-2132 and press extension 5609. This connects you directly to the Homeowner’s Assistance Department. This is a separate team from regular customer service — they handle forbearance, loan modifications, repayment plans, and foreclosure prevention options.
Arvest Mortgage Customer Service Hours and How to Reach a Live Person
Arvest mortgage customer service is available Monday through Friday from 7:00 am to 7:00 pm CST and Saturday from 8:00 am to 2:00 pm CST. The automated line runs 24 hours a day, seven days a week — so you can check your balance or make a payment any time without waiting for business hours. Technical support has slightly longer hours, running Monday through Friday until 8:00 pm CST and Saturday until 5:00 pm CST. Sunday is the only day no live agents are available across any department.
Customer Service Hours by Department
Knowing the right hours saves a wasted call. Here is what each team works:
- Mortgage Servicing: Mon–Fri 7:00 am – 7:00 pm CST | Sat 8:00 am – 2:00 pm CST
- New Loan Questions: Mon–Fri 8:00 am – 5:00 pm CST
- Technical Support: Mon–Fri 7:00 am – 8:00 pm CST | Sat 8:00 am – 5:00 pm CST
- Automated Line: Available 24/7 — no live agent, but you can check balances, get payoff info, and make payments
Sunday is the one day no live agents are available across any department. Plan accordingly.
Phone Menu Options Step by Step
When you call (800) 366-2132, the automated system greets you first. Here is what you will hear:
- Press 1 — Check balance and payment history
- Press 2 — Make a payment
- Press 3 — Payoff information
- Press 4 — Escrow and insurance questions
- Press 5 — Speak with a customer service rep
- Press 0 — Skip to operator (fastest route to a live person)
For the Arvest Bank general line (866-952-9523), mortgage inquiries are under Press 5 from the main menu.
How to Skip the Automated System and Reach a Live Rep
The fastest way to get a real person on the line is to press 0 right when the automated greeting starts. Do not wait through the full menu. Pressing 0 at the start routes you directly to a live agent without cycling through options. If someone asks “how do I talk to a live person at Arvest mortgage,” the answer is simple — call (800) 366-2132 and press 0 immediately. Agents are most available mid-week mornings — Tuesday and Wednesday between 9:00 am and 11:00 am CST tend to have the shortest wait times.
How to Request a Payoff Statement from Arvest Mortgage
A payoff statement tells you the exact amount needed to fully pay off your loan on a specific date. You need this number when refinancing, selling your home, or paying off your mortgage early. The amount changes daily because interest accrues every day, so always request a payoff quote for a specific future date — not today’s balance. Arvest offers two ways to get this: online through mymortgage.arvest.com instantly, or by phone through the automated system with a 48-hour fax turnaround.
Online via mymortgage.arvest.com — Fastest Option
The quickest way to get your payoff quote is through your online account at mymortgage.arvest.com. Log in, go to the Payments tab, and select Loan Payoff. You get the quote instantly without calling anyone. This option is available 24 hours a day. If you have not set up your online account yet, check the Arvest mortgage login guide to get started.
Automated Phone Process — What Info to Enter
If you prefer the phone, call (800) 366-2132 and use the automated system. You will need to enter:
- Last 4 digits of your Social Security Number
- Your full loan number
- A return fax number
- The date you need the payoff quote for
All payoff statements requested through the phone system are sent via fax within 48 hours. Written borrower authorization is required if you request a payoff by email. Title companies and third-party agents can also use this same number — the automated system handles those requests as well, and partial release information follows the same process.
Arvest Mortgage Hardship Assistance — Who to Call
Job loss, medical bills, divorce — life happens and Arvest Bank has programs for borrowers who fall behind on their mortgage statement. As a licensed loan servicer, Arvest is required to offer loss mitigation options before pursuing foreclosure. The dedicated number for hardship cases is (800) 366-2132, extension 5609. This reaches the Homeowner’s Assistance Department directly. You can also send a secure message by logging into your account at mymortgage.arvest.com.
Short-Term Options: Forbearance and Repayment Plan
If your hardship is temporary — a short period with little or no income — two options apply:
- Forbearance: Temporarily reduces your monthly payment while you recover. This does not erase what you owe, but it gives you breathing room. It can lead to a longer-term workout plan once the forbearance period ends.
- Repayment Plan: This works if you have fallen behind but can now afford more than your regular payment. You pay your normal amount plus a little extra each month to catch up on missed payments.
Long-Term Options: Modification, Short Sale, Deed-in-Lieu
For permanent or ongoing hardship, three paths exist depending on whether you want to keep the home or not:
| Option | Situation | What It Does |
|---|---|---|
| Loan Modification | Want to keep the home | Reduces your monthly payment permanently. Missed interest and escrow shortages get rolled into the loan balance. |
| Short Sale | Want to leave the home | You sell for less than what is owed. Investor approval required. Must use a licensed realtor. |
| Deed-in-Lieu | Want to leave the home | You hand the deed to the lender instead of going through foreclosure. Works when you cannot sell the home. |
Service members covered under the Servicemembers Civil Relief Act (SCRA) and those with Permanent Change of Station (PCS) orders also qualify for hardship programs. Call ext. 5609 for details on SCRA-specific options. HUD-approved housing counselors are also available at (800) 569-4287 as a free third-party resource.
Contacting Arvest Mortgage for a Home Insurance Claim
If your home has storm or fire damage and you receive an insurance check, Arvest needs to be involved before funds are released. Email your documents directly. You will need to send the full insurance adjuster’s report, a completed and signed Hazard Claim Affidavit, and the check endorsed by all listed payees with your loan number written on the front. Mail the check to Arvest Bank, Attn: Hazard Claims, 500 Broadway St., Little Rock, AR 72701. Once all documents are received, Arvest issues a disbursement check the next business day. A Hazard Claim Processor will contact you if anything is missing. For a total loss situation, call (800) 366-2132 directly.
Arvest Mortgage Mailing Addresses for Every Purpose
Sending something by mail? Each type of correspondence goes to a different address. Many borrowers search for the Arvest mortgage phone number but end up needing a mailing address instead — especially for payments and disputes. Using the wrong address causes delays.
Payment Mailing Address
Send your mortgage payment check to: Arvest Bank, P.O. Box 661005, Dallas, TX 75266-1005
Write your loan number on the check before mailing. You can also review your Arvest mortgage payment options online to avoid mailing delays.
General Correspondence
For general questions, documents, or correspondence: Arvest Bank, 500 Broadway Street, Little Rock, AR 72201
Complaints and Error Notices
For formal complaints, notices of error, or information requests: Arvest Bank, P.O. Box 395, Little Rock, AR 72203
This address is also where you send written notice if you believe Arvest has made an error on your account. Arvest is required by federal law to investigate and respond to written error notices.
Credit Reporting Disputes
If you believe Arvest has reported incorrect information to a credit bureau: Arvest Bank — Mortgage Servicing, Attn: Credit Reporting, P.O. Box 799, Lowell, AR 72745
Include your loan number, the specific error, and any supporting documents. Keep a copy of everything you send.
Other Ways to Contact Arvest Mortgage
Phone is not the only option. Three alternatives exist for non-urgent matters:
- myMortgage Secure Messaging: Log in at mymortgage.arvest.com and use the secure message feature inside your account. Arvest recommends this for anything involving personal loan details — it is encrypted and goes directly to the right team.
- Email and Web Form: fill out the contact form and contact-us. Expect a response within 1–2 business days. Note that the web form does not accept document uploads — use fax for that.
- Fax: Send documents to (501) 716-5763. Required for payoff authorization, insurance documents, and anything needing a paper trail.
Conclusion
Getting through to Arvest mortgage customer service does not have to take forever. The main servicing number — (800) 366-2132 — handles most needs, and pressing 0 at the start gets you to a live person fastest. For new loans, hardship cases, tech issues, or mailing documents, each has its own dedicated path covered above. Whether you needed the Arvest mortgage phone number for a quick balance check or a more complex situation, this guide has given you every contact you need in one place — no more bouncing between departments.
Frequently Asked Questions
Q1: What is the Arvest Mortgage phone number for customer service?
The main Arvest mortgage phone number is (800) 366-2132. This number connects you to the automated line 24 hours a day, seven days a week. Live agents are available Monday through Friday 7:00 am to 7:00 pm CST and Saturday 8:00 am to 2:00 pm CST.
Q2: What are Arvest Mortgage customer service hours?
Arvest Mortgage customer service hours are Monday through Friday 7:00 am to 7:00 pm CST and Saturday 8:00 am to 2:00 pm CST. The automated phone line is available 24/7. Technical support runs until 8:00 pm CST on weekdays. No live agents are available on Sundays.
Q3: How do I talk to a live person at Arvest Mortgage?
Call (800) 366-2132 and press 0 immediately when the automated system answers. This skips the full phone menu and connects you directly to a live agent. For the shortest wait time, call Tuesday or Wednesday morning between 9:00 am and 11:00 am CST.
Q4: What is the Arvest Mortgage hardship assistance phone number?
The Arvest Mortgage hardship assistance number is (800) 366-2132, extension 5609. This reaches the Homeowner’s Assistance Department directly. They handle forbearance, loan modifications, repayment plans, short sales, and deed-in-lieu options for borrowers facing financial difficulty.
Q5: How do I request a payoff statement from Arvest Mortgage?
Call (800) 366-2132 and use the automated phone system. You will need your last 4 SSN digits, full loan number, return fax number, and payoff date. Statements are returned by fax within 48 hours.
